Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

We collect information you provide when you fill out a form on our Site, contact us, engage our services, or opt in to receive communications. This may include:

• Name
• Email address
• Mobile phone number
• Company name and job title
• Mailing address
• Information about your project, business, or inquiry
• Any other information you choose to provide in correspondence with us

1.2 Information Collected Automatically

When you visit the Site, we automatically collect certain information about your device and usage, including:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Referring URL and pages visited on the Site
• Date and time of access and duration of visit
• Clickstream data and interactions with the Site

1.3 Cookies and Similar Technologies

We use cookies, pixels, and similar tracking technologies to collect information about your use of the Site. You can control cookies through your browser settings, but disabling cookies may affect the functionality of the Site.

2. Third-Party Analytics and Tracking Tools

We use the following third-party tools to help us understand how visitors interact with the Site and to support our marketing operations:

• Google Analytics: A web analytics service provided by Google that tracks and reports Site traffic. Learn more at policies.google.com/privacy.
• Meta Pixel (Facebook Pixel): A tracking tool provided by Meta that helps us measure ad performance, build custom audiences, and deliver targeted advertising on Meta platforms. Learn more at facebook.com/privacy.
• PostHog: A product analytics platform we use to understand user behavior, session activity, and conversion metrics on the Site. Learn more at posthog.com/privacy.
• Go High Level (GHL): A customer relationship management and marketing automation platform we use to manage contacts, email and SMS communications, and marketing workflows. Learn more at gohighlevel.com/privacy-policy.

These third parties may use cookies, web beacons, and other tracking technologies to collect information about your activity on the Site and other websites over time. Their use of your information is governed by their own privacy policies.

3. How We Use Information

We use the information we collect for the following purposes:

• To provide and improve our marketing services
• To communicate with you about our services, including responding to inquiries
• To send marketing communications if you have opted in to receive them
• To send transactional communications related to our services
• To analyze Site usage and improve the Site’s functionality
• To prevent fraud and ensure the security of our systems
• To comply with legal obligations

4. SMS Text Messaging Program

If you opt in to receive text messages from StudioGen, the following additional privacy terms apply:

4.1 SMS Information Collection and Use

When you opt in to our SMS program, we collect your mobile phone number and may collect your name and other identifying information. We use this information to:

• Send you marketing messages about our services, events, and offers
• Send you transactional messages such as appointment confirmations and service updates
• Respond to your text message inquiries

4.2 SMS Data Sharing

We will never sell or share your mobile phone number or SMS opt-in data with third parties or affiliates for their own marketing or promotional purposes. This exclusion applies specifically to text messaging originator opt-in data and consent, which will not be shared with any third parties. Your mobile information may be shared with our SMS service providers solely to facilitate message delivery.

4.3 SMS Data Retention

We retain your mobile phone number and SMS preferences for as long as you remain opted in to the program or as required by law. If you opt out by texting STOP, we will retain your number only to honor your opt-out request.

5. How We Share Information

We may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as email marketing platforms, web hosting, and analytics providers.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required by law or if we believe disclosure is necessary to protect our rights, comply with legal proceedings, or respond to government requests.
• Consent: We may share your information for other purposes with your consent.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure.

7. Your Rights and Choices

7.1 Email Communications

You can opt out of marketing emails by clicking the unsubscribe link in any marketing email we send or by contacting us directly.

7.2 SMS Communications

You can opt out of text messages by texting STOP to the number from which you received messages. You will receive a confirmation of your opt-out.

7.3 Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may affect Site functionality.

7.4 California Privacy Rights

If you are a California resident, you may have certain rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information as defined by the CCPA. To exercise your rights, contact us at the information provided below.

7.5 European Privacy Rights

If you are located in the European Union, you may have certain rights under the General Data Protection Regulation (GDPR), including the right to access, correct, or delete your personal data. To exercise these rights, contact us at the information provided below.

8. Children’s Privacy

The Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from the laws of your country. By providing your information, you consent to such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised “Effective Date” at the top of this page. Your continued use of the Site after any changes constitutes your acceptance of the revised Privacy Policy.